Technical staff is available to assist current students who are experiencing technical problems with the CSC web-site, student portal or online courses. Office hours are between 8am and 8pm, Monday through Thursday during the spring and fall semesters. Hours are between 8am and 7pm when summer school is in session.

The Help Desk offers a searchable knowledge base with up-to-date technology information and FAQ’s. Many answers to questions and solutions to problems can be located in the database.

If you can’t find an answer to your question or a solution to your problem, you can submit a Help Desk ticket which results in a personal call and /or e-mail from the Help Desk staff about your issue.

To access the searchable knowledge base or to submit a Help Desk ticket:

1. Go to www.sandburg.edu
2. Click on the “Quick Links” drop down menu. Click on Help desk.

OR

1. Log in to your “mySANDBURG” portal. Click on the “General Information” tab arrow. Click on “Help desk”.
2. Click on “Knowledge Base” if you want to search the database.

OR

1. If unable to locate an answer to your question in the database, click on “Helpdesk Ticket”.
2. If submitting a ticket, click on “My Sandburg Issues”. Click on “Next”.
3. Fill out all the fields. Include your personal e-mail address. Include a phone number. Describe your question or concern, including any error codes you receive. Click Submit.
   You can call the Help Desk at 1-877-236-1862 - ext. 5446 , if you have difficulty submitting a ticket.
   Browser and plug-in up-dates…

There may be browser and plug-in updates needed on your computer in order to navigate successfully through the CSC site and online course. Go to www.webct.com/tuneup for support and free plug-ins.