Technical Assistance

Technical Assistance

Technical staff is available to assist current students who are experiencing technical problems with the CSC web-site, student portal or online courses. Office hours are between 8am and 8pm, Monday through Thursday, Friday 8am - 4pm during the spring and fall semesters. Hours are between 8am and 7pm when summer school is in session.

The Help Desk offers a searchable knowledge base with up-to-date technology information and FAQ’s. Many answers to questions and solutions to problems can be located in the database.

If you can’t find an answer to your question or a solution to your problem, you can submit a Help Desk ticket which results in a personal call and /or e-mail from the Help Desk staff about your issue.

To access the searchable knowledge base or to submit a Help Desk ticket:

• Go to www.sandburg.edu
• Click on the “Quick Links” drop down menu. Click on Help desk.

OR

• Log in to your “mySANDBURG” portal. Click on the “General Information” tab arrow. Click on “Help desk”.
• Click on “Knowledge Base” if you want to search the database.

OR

• If unable to locate an answer to your question in the database, click on “Helpdesk Ticket”.
• If submitting a ticket, click on “My Sandburg Issues”. Click on “Next”.
• Fill out all the fields. Include your personal e-mail address. Include a phone number. Describe your question or concern, including any error codes you receive. Click Submit.
• You can call the Help Desk at 1-877-236-1862 - ext. 5446 , if you have difficulty submitting a ticket.