Student Consumer Information

Student Consumer Information


Address Policy:


The Registration Office maintains the student address files for mailing all official documents, including financial aid disbursements. Students must keep their address up-to-date with the Registration Office.


Student Rights and Responsibilities

Student Rights - You have the right to:
Know how your financial need is determined, including the cost of attendance, and how your family contribution is calculated.

  • Know how and when you will receive student assistance.
  • Request an explanation of the type and amount of financial assistance you are receiving.
  • If you have a loan, know the type, the interest rate, the amount to be repaid, when you must begin repayment and other cancellation and deferment provisions.
  • If you are offered a Federal Work Study job, know the kind of job, what hours you must work, what your duties will be and how and when you will be paid.
  • Discuss your financial aid package with a representative of the Financial Aid Office.
  • Know how the College determines if you are making satisfactory progress and what happens if you are not. Report any scholarship, fee waiver, loan, grant, employment earnings or other financial benefits, which you receive from any source other than Carl Sandburg College. Such benefits may result in a revision or cancellation of other financial aid benefits.


Student Responsibilities - You are required to:

  • Provide copies the college can keep of all documentation requested by the Financial Aid Office or other agencies.
  • Read and understand all forms that you are asked to sign and maintain copies of them.
  • Know and comply with all deadlines for application and re-application for financial aid.
  • Complete the Free Application for Federal Student Aid (FAFSA) correctly and submit it two to three months prior to the semester you plan to attend.
  • Follow up on any corrections or adjustments as requested.
  • Perform in a satisfactory manner any work agreed upon for Federal Work Study jobs.
  • Notify your lender(s) of any changes in your name, address or enrollment status if you have a loan and complete and submit exit loan information.
  • Know and comply with the College´s refund/repayment procedure.


Persons Responsible To Provide Consumer Information

If you need additional assistance in obtaining information about the school, consumer information please contact one of the following departments: 

·        Welcome Center – 309.345.3500

·        Financial Aid Office – 309.341.5283

·        Security/Dispatch – 309.341.5304

  • Financial aid shares with student’s information regarding the financial aid awards, satisfactory progress, disbursements, book charges, loan terms, employment terms etc. on the website and through printed materials mailed to applicants. 
  • Required costs for programs is disclosed on the program pages and financial aid budget page of the website in addition students receive statements with their balance due.
  • Tuition Refund Policy and Return of Title IV policies shared on website in the college catalog section.
  • Description of academic programs, approval and licensing agencies is shared on the college website and through advising. 
  • Titles of designated employees for information dissemination purposes is emailed to students each semester through Champ Emails and a page will be coming on the website. 
  • Gainful employment disclosures of graduates, average loan debt, costs for program is on the website under the program pages. 
  • Student athlete completion and graduation rates is on the website.
  • Campus security policy, crime statistics etc is on the college website. 
  • The institution is required to ensure statements and information provided to enrolled and prospective students and their families as well as to the Dept of Ed do not constitute substantial misrepresentation of the nature of its educational programs, it financial charges, the employability of its graduates, or its relationship with ED.