Out-of-state students taking online classes at Carl Sandburg College should attempt to resolve any issues or complaints with the college first. If, after following the college’s Framework for Addressing Student Concerns, Grievances and Discrimination, an issue cannot be resolved internally, you may file a complaint about Carl Sandburg College with your state by referring to the following state agencies. This is in compliance with the federal Department of Education’s State Authorization regulations.
Illinois participates in the State Authorization Reciprocity Agreement (SARA). Students from SARA states may file a complaint with the Illinois Community College Board.
Alabama
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
Alaska complaint form
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
602.542.5709
Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
California
California Bureau of Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
California complaint form
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Connecticut
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
Consumer complaint hotline: 800.842.2649
Delaware
Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
Delaware Attorney General
Consumer Protection Wilmington
820 N. French Street 5th floor
Wilmington, DE 19801
District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Florida
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Email: Commissioner@fldoe.org
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
770.414.3300
Hawaii
Hawaii State Board of Education
PO Box 2360
Honolulu Hawaii 96804
Email: ocp@dcca.hawaii.gov
Idaho
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, ID 83720-0037
Illinois
Illinois Board of Higher Education
431 East Adams
2nd Floor
Springfield, Illinois 62701-1404
Email: info@ibhe.org
Institutional Complaint Hotline: 217.557.7359
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer fraud hotline: 800.243.0618
Indiana
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis, IN 46204
Indiana complaint form
Iowa
Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319
Iowa complaint form
Kansas
Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Kansas complaint form
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Office of the Attorney General Capitol Suite 118
700 Capitol Avenue
Frankfort, KY 40601-3449
Email: consumer.protection@ag.ky.gov
Louisiana
Board of Regents State of Louisiana
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
225.342.4253
Maine
Maine Department of Education
Due Process Office
Maine Department of Education
Special Services Team
23 State House Station
Augusta, Maine 04333-0023
Maryland
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
410.767.3300
Massachusetts
Massachusetts complaint process
Michigan
Michigan Department of Education
608 W. Allegan
Lansing, MI 48933
833.633.5788
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Dr., #350
St Paul, MN 55108
Mississippi
Mississippi Institutions of Higher Education
3825 Ridgewood Road
Jackson, MS 39211
601.432.6198
Missouri
While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department’s website but is distributed to students upon request.
Missouri Department of Higher Education and Workforce Development
301 W. High Street
PO Box 1469
Jefferson City, MO 65102-1469
573.751.2361
info@dhewd.mo.gov
Montana
Montana University System
Office of the Commissioner of Higher Education
560 N. Park Ave
PO Box 203201
Helena, MT 59620-3201
406.449.9124
Nebraska
Nebraska's Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
402.471.2847
Nevada
Nevada System of Higher Education
North
2601 Enterprise Rd.
Reno, NV 89512
775.784.4901
South
4300 S. Maryland Pkwy.
Las Vegas, NV 89119
702.889.8426
Complaints regarding non‐compliance with agency New Hampshire Code of Administrative Rules. Made to the Executive Director of the Commission.
New Jersey
New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor
PO Box 542
Trenton, NJ 08625-0542
609.292.4310
New Mexico
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
505.476.8400
New York
New York State Education Department Office of Higher Education
Room 975
Education Building Annex
Albany, NY 12234
North Carolina
If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office:
Post‐Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515‐2688
919.962.4558
The student may contact the UNC General Administration for further details.
North Dakota
North Dakota University System
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505-0230
Ohio
Ohio State Department of Higher Education
25 South Front Street
Columbus, Ohio
Oklahoma
Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
405.225.9100
Oregon
Higher Education Coordinating Commission
3225 25th Street SE
Salem, OR 97302
Pennsylvania
Pennsylvania's State System of Higher Education
2300 Vartan Way, Suite 207
Harrisburg, PA 17110
717.720.4000
Puerto Rico
State Higher Education Agency
Council on Education of Puerto Rico
PO Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
787.641.2121
Rhode Island
RI Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick RI, 02886
401.736.1100
South Carolina
South Carolina Commission on Higher Education
1122 Lady St. Suite 400
Columbia, SC 29201
803.737.2260
South Dakota
South Dakota Board of Regents
306 E. Capitol Avenue
Suite 200
Pierre, SD 57501
605.773.3455
Tennessee
Tennessee Higher Education Commission
312 Rosa Parks Ave, 9th Floor
Nashville, TN 37243
615.741.3605
Texas
Texas Higher Education Coordinating Board
1801 Congress Ave. Suite 12.200
Austin, Texas 78701
PO Box 12788
Austin, TX 78711-2788
512.427.6101
Utah
Utah System of Higher Education
The Gateway
60 South 400 West
Salt Lake City, Utah 84101
801.646.4784
Vermont
Vermont Higher Education Council
52 State Street
PO Box 1072
Montpelier, VT 05601
802.793.4330
Virginia
State Council of Higher Education
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
804.225.2600
Student complaint form
Washington
Washington Workforce Training & Education Coordinating Board
PO Box 43105
Olympia, WA 98504-3105
360.709.4600
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East
Suite 700
Charleston, WV 25301
304.558.2101
Wisconsin
State of Wisconsin Department of Safety and Professional Services
Division of Legal Services and Compliance
PO Box 7190
Madison, WI 53707-7190
Wyoming
Wyoming Department of Education
122 W. 25th St, Ste E200
Cheyenne, WY 82002
307.777.7675