Academic Advising

Academic advising is an interactive process involving the student and his/her academic advisor. Each term prior to registration, it is the student's responsibility to meet with his/her academic advisor to discuss courses for the upcoming semester. The academic advisor serves as a valuable information resource to the student in the areas of program requirements, college graduation requirements, and transfer coursework.

Registration Information 

Summer 2023 is open and ends June 12, 2023.

Fall 2023 registration opens April 3, 2023.

Once a NEW student has registered for classes with their academic advisor, follow the next steps for newly enrolled students.

Once a CURRENT student has registered for classes with their academic advisor, follow the next steps for currently enrolled students.

Current students should make an appointment with their academic advisor for a registration appointment. For students who are taking online courses or are unable to travel to campus, registration can be done over the phone. Please call the location you are attending to make a face-to-face, virtual, or phone registration appointment.

Galesburg: 309.341.5237 Carthage: 217.357.3129

Advising Staff

All students should meet with or speak to an academic advisor prior to registering for classes. Please call the office at your location to schedule your appointment. Students can also schedule appointments through Starfish. For students who are unable to come to campus, an appointment over the phone or using a web camera over the Internet can be arranged. Galesburg: 309.341.5237 Carthage: 217.357.3129

Meet our advising staff

Advising Tools 

Allied Health Transfer Guide

GPA calculator

How-to videos

Undecided on a major

Transfer Programs

 Academic Notice & Separation Information 


What is the difference between advising and registration?

Academic advising is available throughout the year and is a time for planning how best to achieve your academic goal, including how to overcome any obstacles that have the potential to interfere with the goal.

Here are some topics you might discuss at an advising appointment:

  • Career planning
  • College transfer process
  • Transfer program expectations
  • Academic plan for Sandburg program
  • Transfer college selection process
  • Study habits and time management
  • Employment, child care, and other outside obligations that impede study time
  • Individual needs and expectations
  • Personal issues

Registration is when students enroll for the classes that have been planned at the advising appointment. Typically, there is not enough time during a registration appointment for in-depth academic advising. 

Here are issues you might discuss at a registration appointment:

  • Any new life changes that could interfere with your academic plan
  • Your class schedule for next semester
  • Work schedule and times available
  • Your class load ‐‐ how many classes a semester can you successfully manage
  • Required classes remaining for your degree or certificate
  • Electives you wish to take
  • Your goal date for graduation and progress toward completing your degree or certificate
Student responsibilities

Advising and registration is a shared responsibility between the advisor and the student. You will get more out of the advising appointment when you come prepared and understand your responsibilities.

  • You need to be an active participant in your educational journey.
  • Understand the requirements of your chosen degree or certificate.
  • Understand the policies and procedures of Carl Sandburg College.
  • If you are a transfer student, understand the requirements of your transfer degree. Your Sandburg advisor can assist you in looking into this, but understand that Sandburg advisors are not advisors for other colleges and universities. They will not be able to advise you on the requirements of another school.
  • Have an idea of what classes you plan to take when you come to the registration appointment. Class schedules are available prior to each semester’s registration period and can be found under the “class schedule” on the Sandburg home page.
  • If you don’t understand, ask questions.
  • Ultimately, students have the final say in the decision-making process. Come prepared to discuss your options and understand the advisor is there to assist you, but not to make decisions for you.
How do I add a class?

You can add a course to your schedule without permission from the instructor until the class has met for the first time. Once a class has met, however, you must get instructor permission to add the class.

Speak with your advisor to make sure the class meets your degree requirements. If it does and you want to add the class, work with your advisor to follow the procedures for adding a class.

How do I contact my instructors?

Communication with your instructors is critical to your academic success. When should you contact your instructors?

  • When you have a course-related question (i.e. how an assignment should be completed, when an assignment is due, or a course concept you don’t understand).  First, try to find the answer in your syllabus, your textbook, a classmate, or the Tutoring Center.  If you can’t find the answer you need, contact your instructor.
  • When an issue arises that your instructor should be aware of (i.e. a day that you will need to miss class, a technology issue that prevents you from submitting an assignment, an issue that is impeding your success in the class) you should contact your instructor as soon as possible.

There are a number of ways to contact your instructor:

  • Ask to talk to them before or after class. 
  • Ask to set up an appointment in their office.
  • Email or call your instructor. You can find your instructor’s contact information on the course syllabus.
What if my class is not going well?
  • Don’t give up!
  • Stop by the Tutoring Center located in B72. Tutors are available on a drop-in basis or by appointment for a variety of subjects regardless of your grade. 
  • Contact your instructor and ask for assistance. Find out what else you can do to better understand the material and course assignments.
  • Talk to your advisor. In some cases, it may be best to drop the course but there are important deadlines, degree requirements, and financial aid implications that you will need to discuss with your advisor before you make this decision. Your advisor may also help you locate other resources to help you succeed in the class. To make an appointment, contact the Student Services Office at 309-341-5237. TRIO SSS students should contact the TRIO Office at 309-341-5362.
  • Don’t stop attending class! If you do not officially withdraw from the course, you will receive an F on your transcript. This impacts your GPA and could impact your financial aid.
Can my instructor drop me from my class?
Yes. If you are not routinely attending your class or doing the work, your instructor can drop you at midterm. However, do not assume the instructor will drop you if you are not attending the course. If you need to drop a class, you must contact your advisor and officially withdraw from the course.
How do I drop a class?

You must contact your academic advisor either by making an appointment, calling, or emailing them. Students cannot drop a course online.

Galesburg advising office 309.341.5237   

Advising appointments are available in Galesburg, Monday - Friday, 8 AM - 5 PM during the fall and spring semesters. Sandburg observes summer office hours during the summer semester, Monday - Friday, 8 AM - 4 PM.

Carthage advising office 217.357.3129 ext. 7243

In Carthage, appointments are available Monday - Friday 8 AM - 5 PM, or in the evenings by appointment only. Sandburg observes summer office hours during the summer semester, Monday - Friday, 8 AM - 4 PM.

How do I check my grades?

Sandburg does not mail a copy of your grades after the semester is completed. You must go online to check your grades.

Log in to mySandburg and click on the My Classes link under the Self-Service tab. Then click on “view my grades/transcript.”

How do I order transcripts?

If you need an official copy of your transcript, you may request one through the admissions & records office. Visit our request a transcript page for directions.

When can students appeal?

At times, students find it necessary to appeal to Sandburg's current processes for extenuating circumstances. Please see the categories below for the common situations for appeals.



Sandburg provides students a period of time at the beginning of the semester to decide if they are able to continue with the course. Students should thoroughly review the course syllabus to ensure they are able to complete the course requirements and have the proper resources including the required textbooks, online access codes, and technology when appropriate. Sandburg provides a full refund of tuition and fees if the student drops the course before the deadline. 

Deadline for 16-week courses - the first 9 calendar days of the course.

Deadline for 8-week courses - the first 5 calendar days of the course.

If the student experiences extenuating circumstances after the 100% refund deadline that will prevent them from completing the course, they may be eligible to appeal for a refund. Students must drop the course before they can submit an appeal. Students should submit the refund request form, along with any documentation to support their claims.

Appeals will be considered on the basis that the student could not have anticipated the circumstances and the circumstances were out of the student's control. Third-party documentation should accompany all appeals.   

For questions, or to return a completed appeal form, Please visit the Business office in Student Services, E100, call 309-341-5210, or email


Each semester, Sandburg notifies students of the last day to withdraw from a course. Students should communicate with their instructor and academic advisor to ensure they know their current grade in the course to make an informed decision prior to the withdraw deadline. If extenuating circumstances arise and the student is unable to withdraw before the deadline, the student may be eligible to appeal to withdraw from the class. 

Last day to withdraw for 16-week courses - Tuesday of the 14th week

Last day to withdraw for 8-week courses - Wednesday of the 7th week

Students will not be eligible to appeal for a withdraw from a class after the deadline for reasons such as:

  • Forgot to contact their advisor to withdraw.
  • Did not know the date of the last day to withdraw.
  • Thought that the instructor would drop them.

Students must complete the appeal form and provide documentation to support their claim of extenuating circumstances that prevented them from dropping the course prior to the deadline. This appeal can be submitted online and must be turned in by the Monday of finals week.

Please return the completed appeal form to Angel Rohrig at


Students who have been suspended from Sandburg for academic reasons must appeal for reinstatement. Students must submit their appeal at least two weeks prior to the beginning of the semester in which they would like to enroll. Students should contact their academic advisor to develop a plan to improve their academic performance if their appeal is granted.

Academic Suspension Appeal form

Please return the completed appeal form to Candace Fones at or in Student Services E100. Appeals must be submitted 2 weeks before the beginning of the semester in which the student wishes to re-enroll.


Students who lose their financial aid due to grades, completion rate, or maximum timeframe have the opportunity to appeal for reinstatement of financial aid. 

Satisfactory Academic Progress Appeal form



To fulfill the VA Satisfactory Progress requirement, a student must maintain a 2.0 cumulative GPA. Students who do not maintain this requirement are placed on Sandburg VA Warning. While on Warning, the student has one semester to bring their cumulative GPA up so that it satisfied the 2.0 requirement. Students on warning who do not satisfy the cumulative GPA requirement during the warning period will be placed on Sandburg VA Dismissal and will no longer be eligible for education benefits through the VA. Students placed on Sandburg VA Dismissal may file an appeal to reinstate their benefits for an additional semester if approved.

Veterans Benefits Appeal form

Please submit the completed appeal form to Michelle Erickson at  

Contact Us

Student Services
Located: Main Campus, E100
Phone: 309.341.5237